Cancellation & Refund Policy

We process our fresh vegetable orders quickly to ensure maximum freshness upon delivery. You can cancel your order under the following conditions:

• Orders can be cancelled free of charge within 2 hours of placement.
• If your order has already been dispatched for delivery, cancellation is no longer possible.
• To cancel an order, please contact our support team immediately with your Order ID.

Because we deal with highly perishable goods, we do not accept general returns. However, we will happily provide a replacement or refund if you experience any of the following issues:

• Produce received is spoiled, rotten, or unfit for consumption.
• Items delivered do not match your order (wrong items or missing items).
• The packaging was severely damaged upon arrival.

Note: You must report quality issues or missing items within 12 hours of receiving your delivery. Please attach a photograph of the defective items when contacting us.

If your cancellation or refund request is approved, the refund process will be initiated immediately.

• Refunds will be credited back to your original payment method.
• Please allow 3 to 5 business days for the amount to reflect in your bank account or credit card statement.
• If you paid via Cash on Delivery (COD), the refund will be credited to your Vegetable Garden Wallet or transferred to a provided bank account via UPI/NEFT.

If you have any questions about your order or our refund policy, our customer support team is ready to assist you.